Skip to content
Write review For Business
  • Login

Contact Carbon Nigeria Customer Service

How to Reach a Person at Carbon Nigeria

Verified Contact Information
  • +2 341 460 9945

Customer Service:

  • +2 341 631 1215

Customer Service:

customer@getcarbon.co
Send Message

Carbon Nigeria Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Carbon Nigeria Phone Number
+2 341 460 9945
Average Hold Time
More than 30 min
Most Popular Carbon Nigeria Email Address
customer@getcarbon.co
Carbon Nigeria Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Carbon Nigeria Customer Service Rating
2.9 out of 5
View full overview
PissedConsumer Club

Contact Information

Carbon Nigeria Website:

Carbon Nigeria Help Center:

Corporate Office Address:

Carbon Finance and Investments Limited
Plot 642C, Akin Adesola Street, Victoria Island
Lagos, Lagos
Nigeria

Other Info (opening hours):

Other Location:

London w1w 7tl, GB

More contact details

How Customers Rate Carbon Nigeria Support?

2.9 / 5
Poor

Based on 7.4K calls to Carbon Nigeria customer support through PissedConsumer.com and 13 survey responses.

Total Calls
7.4K
Issues Resolved
8%

Why Customers Call Carbon Nigeria?

Top Reasons of Customers Calls

  • Product/ Service 32%
  • Account 20%
  • Customer Inquiries & Issues 17%
  • Payments and Charges 12%
  • Request for Information 10%
  • Return/ Replace 3%
  • Cards 2%
  • Shipping and Delivery 2%
  • Website/ Application <1%
  • Refund <1%
  • Staff <1%
  • Activation/ Cancellation <1%
  • Employment <1%
  • Payments & Transfers <1%

Product/ Service

32%
  • "Complain"
  • "Loan repayment"
  • "My Loan negotiation"

Account

20%
  • "My account is blocked"
  • "Blocked accounts"
  • "Forgot pin"

Customer Inquiries & Issues

17%
  • "I need letter of non indebtedness"
  • "about security"
  • "To cleared my name from CRC, because I was told Cabon flag my name"

Payments and Charges

12%
  • "Transaction issues"
  • "To clear my name on credit bureau"
  • "50k was debited from my account"

Request for Information

10%
  • "I wanted to pay my debt I'm owing for long period of time and I didn't knw how to pay anymore"
  • "Enquiry"
  • "NIN verification issues"

Return/ Replace

3%
  • "I want too change my bvn name too nin name"
  • "I want to change my email address"
  • "Please I want to change email address in my account"

Cards

2%
  • "I want to reset my pin"
  • "To reset my pin"
  • "I want to collect my carbon card"

Shipping and Delivery

2%
  • "I transferred 20000 to someone on 5/10/2025 and he told me that he has not received the money till date and nothing like reverse payment to my carbon account"
  • "I have not received my confirmation of payment of my debt"
  • "Delayed transaction"

Website/ Application

<1%
  • "Carbon app technical issues on my loan"
  • "My app isnot opening"
  • "My app closes within a second when i want to access it going to five days now"

Refund

<1%
  • "I need a refund"
  • "Bvn restriction over three months after refund was made"
  • "For the refund of my contribution in circle ajao"

Staff

<1%
  • "Unattended queries by the customer service through email for two months"
  • "I need to speak to customer service"
  • "Customer service"

Activation/ Cancellation

<1%
  • "CARBON CIRCLE CANCELING"
  • "Cancel my loan request"
  • "Unable to activate my account"

Employment

<1%
  • "To pay off loan"
  • "To payoff my loan"
  • "I want to pay off my loan"

Payments & Transfers

<1%
  • "Funds"

Compare Carbon Nigeria Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
PalmPay
PalmPay Customer Service
stars-rating-fill
3.3 out of 5
OKash
OKash Customer Service
iCASH Canada
iCASH Canada Customer Service
stars-rating-fill
3.0 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Carbon Nigeria? What happened? What can we help you with?
Submit review Don't show this popup
Carbon Nigeria
Reviews Contacts Community