Carbon Nigeria Reviews
Carbon Nigeria Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carbon Nigeria reviews show a 2.8 star rating from 254 customer reviews, 18% would recommend; consumers are mostly neutral with many asking for refunds and 61% urging improved customer service.
Key Takeaways for Future Customers
- Service praised for convenience and efficiency by some users.
- Expect login and PIN recovery hurdles affecting payments and access.
- Prepare documentation when requesting non-indebtedness letters or account updates.
Negative Feedback / Risk Areas
- Frequent customer complaints about blocked accounts and password issues.
- Reports of failed transactions and fund delivery problems.
- Unresponsive customer service and delays in credit bureau updates and refunds.
Positive Feedback
Some users value product diversity, website usability and describe the service as efficient and reasonably priced.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carbon Nigeria reviews show a 2.8 star rating from 254 customer reviews, 18% would recommend; consumers are mostly neutral with many asking for refunds and 61% urging improved customer service.
Key Takeaways for Future Customers
- Service praised for convenience and efficiency by some users.
- Expect login and PIN recovery hurdles affecting payments and access.
- Prepare documentation when requesting non-indebtedness letters or account updates.
Negative Feedback / Risk Areas
- Frequent customer complaints about blocked accounts and password issues.
- Reports of failed transactions and fund delivery problems.
- Unresponsive customer service and delays in credit bureau updates and refunds.
Positive Feedback
Some users value product diversity, website usability and describe the service as efficient and reasonably priced.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
My name is Benham Afeti. I've been a...
My name is Benham Afeti. I've been a customer since 2018.
My account number is 323241****. I've not changed my logging pin, but I can't log into my account.
It is saying incorrect pin. Please help.
Preferred solution: How long into my account
User's recommendation: Bank with carbon. They are reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
I need my Gmail verification sent to me...
I need my Gmail verification sent to me because I can't send money to my account or transfer. I need to finish my KYC verification.
Preferred solution: I cant send money to my account or transfer to my account
User's recommendation: verify me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Non indebtedness letter
- - I made a payment last week and request my indebtedness letter.
- - They refused to send it, which is embarrassing; please prepare and send it today.
I made a payment since last week and I'm requesting my indebtedness letter. Ever since they refused to send it to me, which is quite embarrassing, I would be glad if they could prepare my letter and send it to me today.
Preferred solution: Non indebtedness letter
User's recommendation: I can’t recommend you at all
Lagos, Lagos
My Loan negotiation
Dear Carbon, Please Activate My Account So that I can Pay my Dept.
So that my Loan can be Resolved
Regards.
Adeshina
0803655****
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Reset pin
Stress out
My pin got blocked
Please help me out I need your help urgently please help,please help,please help.
Thanks so much for your support and help Ill keep using my account constantly have a good day
- Spending
Preferred solution: Pin Reset
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamad Town, Northern Division
Transfer to wrong acct
Mistakenly sent money to a wrong carbon user account for which I need a refund.
Preferred solution: Full refund
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Resolved: To Edit my Profile
Company fixed the issue and I have been provided with settlement agreement.
i mistakenly enter wrong code, then i prss forgot, is asking me some answer in my profile, i can't remember
- Rest my pin
User's recommendation: Oyesanmi lateef
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Harcourt, Rivers State
I can't access my carbon account
i cant reset my password please help me out i have forgotten some of my security questions please help me
905264****
29/07/2004
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Unable to login to my account
I forgot my password and after 3 times attempt my account was temporarily blocked since Thursday evening.
- Quick digital banking and loan without collateral
- Poor customer support
Preferred solution: Unblock my account
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
My letter of non-indebtedness from carbon one finance account number 156571****
I just need my letter of non-indebtedness from Carbon One Finance. My name is Awu Peter Edoh, and I have repaid all my standard loans with you.
So now, I need my letter of non-indebtedness. Account number: 156571****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
My account is having issues
- - I sent money yesterday and received an email alert.
- - I can't log in due to a forgotten password; I need help today.
Hello, I sent the money to the account yesterday, and I also received the alert in my email confirming it. I wanted to open the app to check if the money was already there, but it seems I forgot my password and I've been unable to log in.
I've been trying to reach customer service for help, but it's not going through. Please, I really need this money today. If there is any way you can help me get it back today or let me know what I can do, I would really appreciate it.
Please, I need your help. Thank you.
User's recommendation: Hello, I sent the money to the account yesterday and I also received the alert in my email confirming it. I wanted to open the app to check if the money was already there, but it seems I forgot my password and I’ve been unable to log in. I’ve been trying to reach customer service for help, but it’s not going through. Please, I really need this money today. If there is any way you can help me get it back today or let me know what I can do, I would really appreciate it. Please, I need your help. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abuja, Fct
I need the account to pay your loan back
I need to repay my loan. My phone spoiled, and the SIM had issues.
My name is Ikechukwu Onwusonye. My NIN: 940********.
- Unavailability of office or phone line to address matters urgently
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Password reset inaccessible
Forgotten PIN inaccessible. I can't login to Carbon. The time keeps going up, and I need to login to make a payment of what I thought.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Dear Team, On behalf of SIMEON JIMOH...
- - Simeon Jimoh Atenangbon paid N127,700 to Carbon; loan fully liquidated.
- - Update credit history to reflect N127,700 liquidated with Carbon.
Dear Team,
On behalf of Simeon Jimoh Atenangbon, kindly be informed that the above-named customer has paid his outstanding loan amount of N127,700 to Carbon. Kindly assist to update his credit history report with the Credit Bureau as his outstanding balance of N127,700 with Carbon has been fully liquidated.
Customer's Details:
Name: Simeon Jimoh Atenangbon
Carbon A/C: 640223****
Phone Number: 0802403****
Email: ilesanmisola247@***.com
Kindly assist to treat this as soon as possible and revert.
Thank you.
Preferred solution: My credit history was stained and i have made payment through the CARBON APP about two weeks ago and upon till now the report is yet to be updated with credit bureau. Kindly assist. Thank you.
User's recommendation: Kindly assist to attend to this request and assist to share update. Thank you.
Lagos, Lagos
Login issue
I have been facing this challenge since Sunday. If I enter the right password, they will say it is wrong, and I wanted to reset my PIN, but it is showing I'm not answering the right question, and I'm entering the right answer. So since Sunday, I can't access my account now, and it is frustrating me.
Preferred solution: I want to access my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Harcourt, Rivers State
I forgot my login pin my password and...
For a long time now carbon has not been fair to me
I forgot my login pin my password and date of birth that I used in opening this account please I need your help because I want to login the number I used is 070 309 7****
User's recommendation: Try and reach out carbon's customer care through their website or email
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